We come to your home for showering, cleaning, shopping, outings and nursing.
Which door is yours?
Office open weekdays. Office hours are Monday to Friday, 8.30am to 5pm.
All of them close to our office on Argyle Street, Camden. Tap a door, or check your suburb below.
Monday to Friday, 8.30am to 5pm. Call (02) 5550 0679, or call in at 21 Argyle Street, Camden.
Open nowThe office is closed in the evenings, at weekends and on public holidays. New enquiries and callback requests are read from 8.30am the next weekday.
Clients: visits you’ve booked for evenings and weekends still happen. If your worker hasn’t arrived, ring the office number: out of hours it goes to our on-call coordinator, 7am to 8pm every day.
In an emergency, call 000.
Everything happens in your own home or out and about with you. We don’t run an aged care home.
What’s funded depends on what you’ve been approved for. We go through it with you before anything starts.
Pick the door that sounds like you. If none of them do, ring us and we’ll work it out together.
You haven’t had an aged care assessment yet.
Government-funded help at home starts with My Aged Care, which arranges an assessment. Assessment and funding can take time, so we can’t give you a start date before you’re approved.
If you need help sooner, you can pay privately while you wait.
Your next stepRing us. We’ll talk you through applying to My Aged Care, and what could help in the meantime.
You’ve been approved for Support at Home, or for the Commonwealth Home Support Programme (CHSP).
Support at Home gives you a budget each quarter. CHSP is a separate program for entry-level help, with its own contributions.
Either way, Leanne visits you at home, goes through your approval with you, and you agree a care plan and prices before anything starts.
Your next stepRing us with your approval details nearby, and we’ll book Leanne’s visit on that call.
You get Support at Home from another provider now.
You can change providers, and there’s no exit or entry fee for changing Support at Home providers. We agree a handover date with you, so you always know who’s visiting that week.
If you had, or were approved for, a Home Care Package on or before 12 September 2024, you have no-worse-off protections. We’ll check how they apply to you.
Your next stepRing us. Don’t cancel your current visits until we’ve agreed a start date.
No assessment or approval needed.
Some people pay privately while they wait for an assessment, and some would simply rather not apply. Same team, same visits. You pay the full price on our price list; there’s no budget and no contribution to work out.
Your next stepRing us, or ask for a callback. Visits can start once Leanne has been out to meet you.
These are the prices we charge most often, for weekday visits (Monday to Friday, 7am to 7pm). Each one is split in two: what comes out of your Support at Home budget, and what you contribute yourself.
Show the split for
$116an hour
Personal care
Approved personal care under Support at Home is fully government-funded. That doesn’t make every service free, or mean unlimited care.
$108an hour
Everyday living
A full pensioner on the standard rates contributes 17.5% for everyday living.
$110an hour
Independence (social support)
A full pensioner on the standard rates contributes 5% for independence services.
$178an hour
Clinical care
Clinical care has no contribution.
Your rate depends on your income and assets assessment and the type of service. On the standard rates, full pensioners contribute 5% for independence and 17.5% for everyday living; the highest standard rates are 50% and 80%. Clinical care has no contribution.
If you had, or were approved for, a Home Care Package on or before 12 September 2024, you have no-worse-off protections, so ask us which arrangements apply before you rely on these figures. Costs and contributions on My Aged Care.
Support at Home budgets are set each quarter. If you receive ongoing services, 10% of each quarter’s budget goes to care management, so not all of it is for visits.
CHSP is a separate program, and you may be asked for a contribution. Ours are on the full price list.
A small team, and you’ll know their names before they knock.
Your first visit is with Leanne. She sets up your care plan, explains your budget and the price list, and she’s the person you ring with questions.
Showering, shopping, cooking and outings. Speaks English and Tagalog.
Our clinical lead. Joy oversees the clinical side of everyone’s care and makes the nursing visits your plan includes.
Anthony Brennan, service manager, runs the office and the roster, and handles concerns you’d rather not raise with your worker.
Checked and bound by the Code. Every worker has a current police certificate or NDIS worker screening check, and follows the Aged Care Code of Conduct.
Some services come from local businesses we arrange, such as podiatry or gardening. They’re named in your care plan, and we tell you who’s coming.
Four steps from the phone to your front door, with times we can keep.
In office hours you’ll talk to Leanne or the office straight away.
Your suburb, what would help, and which door is yours. Nothing to fill in.
She goes through the prices, your agreement and a care plan. Nothing starts until you’ve said yes.
The start date depends on your approval and on who’s free on your days. Leanne gives you the date at the home visit, and rings after your first week.
We visit Camden, Elderslie, Spring Farm, Cobbitty, Narellan, Mount Annan, Harrington Park and Currans Hill. Check your suburb. If you’re just outside them, ring and ask.
For government-funded care, through My Aged Care, which arranges your assessment. Once you’re approved, you choose a provider. If you’re paying privately, you can start with us straight away. The four ways in explain each one.
It depends on your funding, your income and assets assessment, and the service. Our prices show what comes from your budget and what you contribute, and Leanne works it out with you at the home visit.
Approved personal care under Support at Home is fully government-funded, so there’s no contribution from you for it. It still comes from your budget, and how much you can have depends on what you’ve been approved for.
Most clients have one or two regular workers. When yours is on leave or unwell, we ring you before the visit to say who’s coming.
Yes, and there’s no entry or exit fee for changing Support at Home providers. We agree a handover date with you first, so you’re not left wondering who’s coming.
Only the people you choose. You tell us who we can talk to about your care, and you can change that at any time. The people you choose can also use our client portal.
Tell us, or go straight to the Aged Care Quality and Safety Commission. How to raise a concern.
See your visits, your budget and your statements in the client portal. To change a visit, ring the office on (02) 5550 0679.
Open the client portalYou won’t be treated any differently for raising a concern, and a family member or friend can raise it for you.
Ring Leanne or Anthony on (02) 5550 0679, email hello@wattlebend.example, or tell your worker. We’ll let you know within two business days what we’re doing about it.
You don’t have to raise it with us first. The Aged Care Quality and Safety Commission takes complaints about aged care, and explains your rights under the Aged Care Act 2024 in plain English.
Contact the Commission