Help with the claim. Cover for the work.
Insurance brokers on Dean Street, Albury, for trades, shops and small fleets across Albury Wodonga.
Mon to Fri, 8.30am to 5pm(02) 5550 0571
Already insured with us
Making a claim
Call us first. We lodge it with you, and stay with you until it’s decided.
Make it safe
Stop further damage if you can. Take photos before anything is cleaned up.
Tell us
Call and ask for Shona, or start it online.
We lodge it with your insurer
We send them what they need and give you the claim number.
Your insurer decides
They assess the claim and decide what the policy covers. We can’t approve or pay a claim.
We stay with you
We chase updates, explain the letters, and help you ask for a review if you disagree.
Urgent, and we’re closed?Call your insurer’s claims line. The number is on your policy schedule. Then let us know the next business day and we’ll take it from there.
Handy to have when you call
- Business name or policy number
- When and where it happened
- Photos of the damage
- Quotes, receipts, or a police report number
Need a certificate of currency?
For a builder, council, landlord or site that wants proof of your cover. Ask here. It isn’t a quote form.
We aim to send it the same business day. If your insurer has to agree first, such as adding their name to the policy, it takes longer and we’ll tell you when to expect it.
Thanks. Declan has your request.
He checks it against your policy and sends the certificate to:
This is a demonstration. Nothing was sent.
Changing a policy? Adding a vehicle, a new site or more staff: call or email Declan. A change is in place once the insurer confirms it, and we’ll send you that in writing.
Getting cover
Tell us what the business does. We look at the risks with you and find cover that fits. Nothing is covered until an insurer accepts it and we confirm it in writing.
What we need for a quote
- What the business does, and where
- The insurance you have now, if any
- When it renews
- Any claims in recent years
No documents yet. Once we’ve talked, we send a secure link for your schedule and claims history.
What we insure
For builders, electricians, plumbers and mechanics:
- Public and products liabilityIf your work hurts someone or damages their property. Sites often ask to see it before you start.
- Tools and equipmentPortable tools and gear, on site, in the ute or in the shed.
- VehiclesUtes and vans, insured for the work they actually do.
For shops, cafes and showrooms, owned or leased:
- Building, contents and stockDamage and theft, for the fit-out and what’s on the shelves.
- Business interruptionLost income while you get going again after an insured event.
- Public and products liabilityA customer hurt on the premises, or by something you sold.
From a couple of utes to a small fleet of trucks:
- Commercial vehiclesEvery vehicle the business runs, on one policy where that suits.
- Tools and equipmentWhat travels in the vehicles, not just the vehicles.
- Business interruptionWhen vehicles off the road mean the work stops.
For practices, consultants and small offices:
- Professional indemnityIf a client says your advice or design work cost them money.
- CyberIf your systems or client records are hit.
- Office contentsComputers, furniture and fit-out, for damage and theft.
What a policy covers, and what it leaves out, is in its wording. We go through the exclusions with you before you buy, not after a claim.
From the first chat to cover
- We talk about the workBy phone, at our office, or at your workshop, shop or yard.
- We go to insurers on our panelNot every insurer in the country. We tell you which ones we asked.
- You chooseOptions side by side: the premium, our fee if there is one, and the main exclusions.
- The insurer accepts, and we confirm it in writingThat’s when you’re covered. Asking for a quote doesn’t put cover in place.
The premium, and how we’re paid
Two different things, so we keep them apart on the page and on your invoice.
The premiumPaid to the insurer
- The insurer’s price for the cover
- Set by the insurer for your business and the cover you choose. We compare and negotiate, but it’s their price.
- Government taxes and charges
- Added to the premium where they apply to that policy.
Our payPaid to Murray Wren
- Commission
- The insurer pays us a share of the premium for arranging and looking after your policy. You don’t pay it separately.
- Broker fee, on some policies
- Our own fee for the work. We tell you the amount before it applies, and it’s a separate line on your invoice.
Who looks after you
Rosa Mancini
Principal, Insurance Broker
Rosa runs Murray Wren and meets most new clients herself, often at the workbench or the shop counter rather than the office.
Declan Fahey
Account Manager
Renewals, policy changes and certificates.
Shona Burgess
Claims Officer
Claims, from the first call to the insurer’s decision.
On Dean Street, or at your place
- Office
- 502 Dean Street, Albury NSW 2640
- Hours
- Monday to Friday, 8.30am to 5pm. Closed weekends and public holidays.
- Phone
- (02) 5550 0571
We come to you. Rosa and Declan visit workshops, shops and yards across Albury Wodonga and the surrounding region. Ask when you call.
Questions we get a lot
Do you compare every insurer?
No. We work with a panel of insurers, not every insurer, and when we come back with options we tell you which ones we asked.
How quickly can cover start?
When the insurer accepts it and we confirm it to you in writing. For a bigger or unusual risk the insurer may want more information first. We won’t tell you you’re covered until you are.
I’ve had claims, or been knocked back online.
Tell us anyway. It changes which insurers we approach and what they’ll ask. We can’t promise an insurer will say yes, but we’ll tell you straight.
Can I move to you before my renewal?
Yes. The earlier before it renews, the more time there is to compare.
How are you paid?
By commission from the insurer, and on some policies a broker fee we tell you about before it applies. The premium and our pay sets it out.
How do I make a complaint?
Tell Rosa by phone, email or letter, whichever is easiest. It’s free, and we can write it down for you. If we can’t put it right, you can take it to the Australian Financial Complaints Authority. Our complaints policy has the details.
Not sure where to start?
Ring us. If it’s a claim, Shona picks it up. If it’s cover, Rosa or Declan.