Hi, I’m Eleni
Support worker, into netball and Greek baking. Speaks English and Greek.
Room this month
Updated every Friday
We can take on 3 new people this month.Most room on weekday mornings. Weekends are full for now.
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RoomA littleFull
This is a guide, not a booking. We only roster a shift after a first chat, once we know what you’d like and who’s a good fit.
18+
We support adults, 18 and over. We don’t work with children. If you’re looking for a child, Ngozi can point you to people who do.
Where we come to
- Prospect
- Nailsworth
- Broadview
- Collinswood
- Fitzroy
- Thorngate
- Ovingham
- Sefton Park
- Medindie
- Walkerville
- Gilberton
- Kilburn
- Blair Athol
- Enfield
What we help with
Everyday things, done the way you like them done. You decide; we help.
Personal care
Showering, dressing and getting ready for the day.
Eleni, DanHelp at home
Meals, laundry and keeping on top of the house.
DanOut and about
Shopping, appointments, and the things you enjoy.
EleniPractising skills
Catching the bus, a new recipe, planning your week. You do it, we back you up.
Dan, EleniCompany for an outing
Someone to go with you to the footy, the library or the pool.
Eleni
What we don’t do
- Nursing or therapy
- Behaviour support
- Supported Independent Living (SIL)
- Housing, including Specialist Disability Accommodation (SDA)
If you need one of these, we’ll say so at the first chat and help you look for someone who does it.
Meet who’s coming, before they come
- You meet first.A cuppa at your place or ours, before any shift.
- Not the right fit? Say so.We’ll introduce someone else. No reason needed.
- Usually the same person.We roster the same worker for your regular times wherever we can.
Hi, I’m
Eleni
- Helps with
- Shopping, appointments, getting out, personal care
- Into
- Netball on Thursdays, Greek baking, op shops
- Speaks
- English and Greek
- Usually
- Weekdays, Prospect and Nailsworth
When Eleni’s away, Dan covers her regular shifts, and you’ll have met him first.
Hi, I’m
Dan
- Helps with
- Cooking, jobs around the house, practising skills, personal care
- Into
- His veggie patch, the footy, slow-cooked anything
- Speaks
- English
- Usually
- Weekdays and some evenings, all our suburbs
When Dan’s away, Eleni covers his regular shifts, and you’ll have met her first.
Hi, I’m
Ngozi
Intake coordinator
- Helps with
- Your first chat, introductions, your service agreement, the roster
- Into
- Singing in a choir, long walks along the Torrens
- Speaks
- English and Igbo
- Usually
- In the office, Monday to Friday
If your worker can’t come, Ngozi rings or texts you before the shift to say who’s coming instead.
Robyn PearceDirector
Robyn started Marrinook in Prospect and still runs it day to day. She looks after the team and the service, and she reads every complaint herself.
Everyone who supports you has a current NDIS Worker Screening clearance. We check it before their first shift, and keep checking.
Which funding fits
It depends on how your NDIS plan is managed.
- Yes
Self-managed
We send you the invoice, and you claim it from your plan.
- Yes
Plan-managed
We send the invoice to your plan manager.
- No
Agency-managed
When the NDIA pays providers for you, it can only pay registered providers, and we’re not registered.
About registration
Marrinook is not a registered NDIS provider. Like every NDIS provider, registered or not, we follow the NDIS Code of Conduct, and the NDIS Quality and Safeguards Commission oversees us.
Will my plan pay for it? That depends on your plan, so we can’t promise. At the first chat we look at it with you, including how much funding is available now, not just the plan’s total.
Rates, and what adds to them
For help with self-care, we charge the NDIS price limit for each time band, and never more. The same for everyone, self-managed or plan-managed.
Each time band has its own price
- Weekday daytime
- Weekday evening
- Weekday night
- Saturday
- Sunday
- Public holiday
Your service agreement sets out the price for each band, and which hours count as daytime, evening and night, before you sign. Prices include any GST.
Other supports, like going out in the community, can use a different NDIS item and price. We tell you which, in writing, before you start.
What can add to the bill
- Travel to youSome of a worker’s travel time and kilometres can be charged. Your agreement says how much, before you sign.
- Driving you somewhereIf we drive you during a shift, the kilometres are charged as your agreement sets out.
- Your own costsTickets, coffees and groceries are yours to pay on the day. They aren’t added to our invoice.
- Cancelling at short noticeThere may be a charge. Your agreement says what counts as short notice, and what’s charged.
Starting or switching
Four steps. No forms to get started.
A chat with Ngozi
By phone, by text, or over a cuppa at our office or your place. Tell her what you’d like help with.
Meet your worker
Ngozi introduces someone she thinks you’ll get on with. Not sure? Meet someone else.
Agree it in writing
Your service agreement: what we’ll do, when, who’s coming, and what it costs. Take it home and read it with someone first.
Your first shift
We set your regular times, so you usually see the same person each week.
What we ask at first
- Your name
- The best way to reach you
- Your suburb
- What you’d like help with
- Who’s getting in touch: you, or someone for you
We don’t need your plan, diagnosis or medical history to start talking. Later, with your OK, we ask for the parts of your plan we need.
Switching from another provider?
- Check your current service agreement for how much notice it needs.
- Tell them when you’re finishing.
- We plan your start date with you, so there’s no gap in your support.
Questions people ask us
Can I use my NDIS funding with you?
If your plan is self-managed or plan-managed, usually yes. Agency-managed, no, because we’re not a registered provider.
Whether a particular support can be paid from your plan depends on your plan. We check it with you before anything starts.
Do you come to my suburb?
We come to Prospect and nearby suburbs in the inner north. Check yours, or just ask. Travel can add to the bill, and your agreement says how.
Can I choose my support worker?
Yes. You meet them first, and you can ask for someone different at any time, without giving a reason.
We can’t promise the same person forever. People take leave and move on. When that happens, we tell you and introduce someone new.
How much will it cost?
It depends on the support, the day and the time. See our rates. Your service agreement lists every price before you sign.
What if I cancel, or my worker can’t come?
Tell us as early as you can. What counts as short notice, and any charge, is in your agreement.
If your worker can’t come, we ring or text you before the shift, with who’s coming instead or a new time.
Can I change from another provider?
Yes. Check how much notice your current agreement needs, then tell them when you’re finishing. We’ll plan a start date with you so there’s no gap. Ngozi can talk it through with you.
What do you need before we start?
At first, just the basics: your name, how to reach you, your suburb and what you’d like help with.
Later, with your OK, we ask for the parts of your plan we need for your agreement. Only Ngozi, Robyn and your workers can see your details.
Is anyone around after hours?
The office is open Monday to Friday, 8.30am to 5pm. Support happens at other times too, as rostered.
If you’re with us and a worker hasn’t turned up outside office hours, ring the on-call number in your welcome pack. It’s for roster problems, not emergencies. In an emergency, call 000.
How do I raise a concern?
Tell any of us, or go straight to the NDIS Commission. You don’t have to come to us first. Your rights and complaints.
Say hello, however suits you
(08) 5550 0453Call us, Monday to Friday
0491 570 156Text us, any time
hello@marrinook.exampleEmail us, any time
Our office
118 Prospect Road, Prospect SA 5082
Monday to Friday, 8.30am to 5pm
Open Monday to Friday
Support happens at other times too, as rostered. Texts and emails sent after hours are answered the next working day.
Support coordinators and plan managers
Send referrals to referrals@marrinook.example. Ngozi reads every one and replies by email. Please check the participant knows you’re referring them.
Your rights, and complaints
- You choose who supports you.
- You can say no, or ask for someone else.
- You can bring a support person or an advocate.
- You can complain, and your support carries on.
Tell us
Talk to your worker, Ngozi, or Robyn our director. In person, by phone, by text or by email. Robyn writes back to say what we’ll do about it.
(08) 5550 0453Or go to the NDIS Commission
You don’t have to come to us first. The NDIS Quality and Safeguards Commission takes complaints about any NDIS provider.
NDIS Commission websiteWant help speaking up?
An independent disability advocate can help you raise a concern, or speak for you. Ask us, or ask the Commission, and we’ll help you find one.
Your privacy: we keep what you tell us private and share it only with your OK, or when the law says we must. Ask us for our privacy policy.
Want to meet someone?
Start with a chat. No forms, no commitment.