Plumber and gasfitter, Penrith NSW
The leak fixed, at the price you agreed first.
- Urgent jobs taken 6am to 10pm, 7 days
- $99 call-out, waived with the repair
- One price, agreed before we start
NSW Lic. 555033C Rami Khoury: plumber, drainer, gasfitter
What’s going on?
Do this while we’re on the way
Two minutes now can save the floor, the ceiling below, or worse.
Water everywhere? Turn it off at the meter
- Only one sink or toilet? Turn off the small tap on the pipe under it instead.
- Water near power points or a ceiling sagging? Switch off the power at the switchboard and stay out of that room.
- Toilet overflowing? Don’t flush it again.
Smell gas? Ring the gas network first
- If it’s safe, turn the gas off at the meter or the cylinder.
- No flames, and don’t flick switches or plug anything in.
- Open the doors and windows, and get everyone outside.
Once the network has made it safe, ring us on (02) 5550 0163 and we’ll find and fix the fault.
What it costs
Prices include GST. The call-out comes first, then one price for the job.
Call-out, 7am to 5pm Monday to Friday, and Saturday morning
Covers the drive, the first 30 minutes and finding the fault. Go ahead with the repair and the $99 comes off the job price.
Then we show you the problem and give you one total price. Nothing starts until you say yes, and nothing is added after.
- Blocked drain cleared with the jetter$385
Up to 90 minutes on site, then the camera down the line so you can see it’s clear.
- Burst flexi hose replaced$185
Under one sink or vanity: new braided hose and isolation tap, floor dried off.
- Leaking tap rewashered$165
One tap, seat reground, washers and O rings included.
- 250 L electric hot water, like for like$1,890
The unit, new valves, the old one taken away, and your Certificate of Compliance.
These totals are for business hours and include the call-out. After hours, the job price is the same and the call-out is $189.
Pay by card when the job’s done. Agencies and strata managers can be invoiced on account.
Thinking about a heat pump?
Heat pump hot water can come with an upfront discount under the NSW Energy Savings Scheme, through participating installers. Read how it works on the NSW Government hot water page, then ask us which units we can quote.
Recent jobs
Photos from our own jobs, with the owners’ OK.
What people say on Google
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KylieGlenmore Park
Hot water died sunday night. Rami was here 8am monday and had a new one in by lunch. Told us the price before he touched anything which I appreciated
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HassanJordan Springs
Flexi hose under the kitchen sink let go at 7pm. Mira talked me through turning the water off at the meter and Matt was here in about 40 mins. Saved our floorboards honestly.
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TrishEmu Plains
Drain kept blocking. They put the camera down and showed us the roots on the screen, cleared it, gave us a price for relining but no pressure. Sione the apprentice was very polite.
How a job runs
You ring, or send us the job
Tell us what’s happening. A photo helps us bring the right parts.
We text who’s coming, and when
A two-hour window, then a text when the van is 20 minutes away, with the plumber’s name.
We find it and give you one price
You see the problem and the total before any work starts. Say no and you pay the call-out only.
Fixed, tested, cleaned up
We test it in front of you, wipe up, and take the old parts away.
Your paperwork
Plumbing and drainage work: you get a copy of the Certificate of Compliance.
Gas work: we lodge the certificate with Building Commission NSW.
Your invoice shows the work done, the parts, and our licence number.
Who’ll turn up
Two vans, based in Penrith. The same few faces every time.
- Rami KhouryOwner. Licensed plumber, drainer and gasfitter, and backflow-accredited. Grew up in St Marys.
- Matt RileyLicensed plumber and gasfitter. Runs the second van and most after-hours calls.
- Sione LatuApprentice plumber, third year. Always on the job with Rami or Matt.
- Mira KhouryBookings and accounts. She’s the one who answers the phone.
Landlords, agents and strata
- Invoices to the agency, with your work order number on them.
- We arrange access with the tenant by phone.
- Photos and a short written report on every job.
- Yearly backflow tests, lodged with Sydney Water, with a reminder before the next one is due.
Licensed and insured
- Licensee
- Rami Khoury, trading as Quollhill Plumbing & Gas
- Categories
- Plumber, drainer, gasfitter
- Public liability insuranceWe’ll email the certificate of currency to you or your agent.
- 12 months on our labourIn writing on your invoice. Parts carry the maker’s warranty, and your consumer guarantees apply as well.
Where we go
From Penrith, usually within the hour for urgent jobs.
- Penrith 2750
- Kingswood 2747
- Jamisontown 2750
- Glenmore Park 2745
- Emu Plains 2750
- Leonay 2750
- Jordan Springs 2747
- Cranebrook 2749
- Werrington 2747
- St Marys 2760
- Orchard Hills 2748
- Mulgoa 2745
- Glenbrook 2773
- Blaxland 2774
Further up the Mountains, or out past the river? Ring first and we’ll tell you honestly how soon we can get there.
Questions
Do you charge a call-out fee?
Yes: $99 in business hours and $189 after hours, both including GST. It covers the drive, the first 30 minutes and finding the fault. If you go ahead with the repair, it comes off the job price.
How soon can you get here?
Ring and we’ll give you an honest time. For urgent jobs in our suburbs it’s usually within the hour. We text a two-hour window for planned work, then again when the van is 20 minutes away.
I can smell gas. What do I do?
If it’s safe, turn the gas off at the meter or the cylinder, open up, don’t use switches or flames, and get everyone out. Ring Jemena on 131 909, or 000 if there’s a fire or someone is unwell. Once it’s safe, ring us for the repair.
Should I repair or replace my hot water?
If the tank itself is leaking, it needs replacing. If it’s a valve or the element, it can usually be repaired. We carry common sizes in the van, so most like-for-like swaps are done the same day.
Will I get a certificate?
Yes. For plumbing and drainage work you get a copy of the Certificate of Compliance. For gas work we lodge the certificate with Building Commission NSW.
I’m renting. Who pays?
Usually your landlord, through the agent. Send the agent’s name and we’ll get their OK and their work order number before we start, then invoice them directly.
Do you test backflow devices?
Yes. Rami is backflow-accredited. We test, lodge the report with Sydney Water, and remind you before next year’s test is due.
Do you guarantee your work?
Our labour is guaranteed for 12 months, in writing on the invoice. Parts carry the maker’s warranty, and your rights under Australian Consumer Law apply on top of both.
Tell us what’s going on
Ring for anything urgent. For planned work, send a photo and we’ll come back with a time.
- DayOfficeUrgent jobs
- Monday7am to 5pm6am to 10pm
- Tuesday7am to 5pm6am to 10pm
- Wednesday7am to 5pm6am to 10pm
- Thursday7am to 5pm6am to 10pm
- Friday7am to 5pm6am to 10pm
- Saturday7am to 12pm6am to 10pm
- SundayClosed6am to 10pm