Remedial massage in Torquay

Here’s where your hour goes.

A clock face showing how a 60 minute first visit is used: about 15 minutes of talk and assessment, 40 minutes hands-on and 5 minutes of advice.
Jess working on a client’s shoulder, the rest of his back covered with a towel, in a bright treatment room.
Call

Mon to Fri 9am to 7pm, Sat 8am to 12pmFees before any rebate

The fee is the fee. Your fund might pay some back.

Full fees, including any GST. The same whoever you see, and the same on a Saturday.

Claiming on the spot

Bring your fund card. We can claim through HICAPS at the end of the appointment, and you pay the difference.

Not every fund lets every service go through the terminal. If yours won’t, or the claim is declined, you pay the full fee and we give you a receipt to claim yourself. Ask your fund before you come if you want to know the amount.

What we can tell you

  • The full fee, before anyone pays anything back.
  • Who is treating you, and their qualification.
  • That the appointment is remedial massage, on the receipt.

What your fund decides

  • Whether your extras cover includes remedial massage.
  • Whether it recognises the therapist you see.
  • Waiting periods, yearly limits and how much it pays back.

Medicare and the NDIS, answered straight.

People ask us this most weeks, so here it is before you book.

Medicare doesn’t pay for massage.

Not even with a GP referral. A referral doesn’t turn remedial massage into a Medicare service, and there’s no Medicare rebate for it.

The NDIS doesn’t fund it either.

NDIS guidance rules out remedial and relaxation massage by massage therapists, even when a physio or another allied health professional recommends it.

On a Support at Home package? That’s a different scheme. Remedial massage is listed among its independence services, but it goes through your provider and your approved services, usually with a contribution from you. Ask your provider first.

Your first hour, start to finish.

About 15 minutes to talk and check how you move, 40 on the table, and 5 at the end for what we found. You don’t need a referral.

On the table, you’re in charge.

  • What comes offYour call. You can stay in shorts, and anything you’d rather keep covered stays covered.
  • How firmAgreed with you and changed whenever you say. Firmer doesn’t cost more, and it isn’t the same as better.
  • StoppingSay stop at any point, for any reason, and we stop.
  1. :00

    We talk

    You fill in a short health form online before you come, so we go over it together: what’s bothering you, what you do for work and fun, and anything we should be careful of.

  2. :05

    We check how you move, while you’re dressed

    Lifting an arm, turning your head, bending forward. It tells us where to work and whether massage is the right thing today. If it isn’t, we’ll say so and suggest seeing your GP or a physio.

    Jess checking how far a client in a flannel shirt can raise his arm, one hand on his elbow.
    Checking a shoulder before any massage starts.
  3. :15

    On the table

    We step out while you undress to whatever you’re comfortable with and get under the towel. Underwear stays on. Only the part we’re working on is uncovered, and we check the pressure with you as we go.

    The treatment room: a table made up with sand-coloured towels, a stool, a robe on a hook and Norfolk pines through the window.
    The room. A stool and a hook for your things, and the door is closed while you change.
  4. :55

    What we found

    Dressed again, we tell you what we noticed, a stretch or two worth trying at home, and whether coming back makes sense. No packages, and no pressure to rebook.

What people come in with.

Surfers, tradies, people at desks all week, and retirees who want to keep up the beach walks.

What we don’t do

We don’t diagnose, we’re not physiotherapists or myotherapists, and we don’t do dry needling or pregnancy massage. We see adults, 18 and over. If you need something we don’t do, we’ll tell you who to ask.

Who you’ll see.

Two remedial massage therapists, the same fees for both. Neither of us is a myotherapist or a physio, and we won’t call ourselves one.

Jess Calder, smiling, in a teal polo shirt in the treatment room.

Jess Calder

Remedial Massage Therapist

Qualification
Diploma of Remedial Massage (HLT52021)
Member of
Association of Massage Therapists (AMT)
In on
Monday, Tuesday, Thursday and Saturday

Jess opened Saltfern on Gilbert Street. She sees a lot of surfers and tradies, and she’ll tell you plainly what she found and what she didn’t.

Sam Ellery

Remedial Massage Therapist

Qualification
Diploma of Remedial Massage (HLT52021)
Member of
Association of Massage Therapists (AMT)
In on
Wednesday to Friday, until 7pm

Sam takes the later appointments, so most after-work bookings are with Sam. Plenty of tradies come straight from the site.

Not Ahpra-registered, and that’s normal. Remedial massage isn’t a registered health profession. In Victoria we work under the general code of conduct for health care workers, and you can take a concern to the Health Complaints Commissioner.

No reviews on this page. Our association’s code doesn’t allow testimonials in advertising, so you won’t find any here.

Finding us.

A white-brick shopfront with a big curtained window, a door on the left with one step up, a potted olive tree and a bench out front.

34 Gilbert Street,
Torquay VIC 3228

The white-brick shop with the curtains. No big sign yet: the door is beside the olive tree.

Questions before the hour.

Which appointment should I choose?

First time with us, choose 60 minutes, or 90 if there’s more than one area to work on. After that, most people come back for 45 or 60. Not sure? Call and ask.

Can I claim on my health fund?

Possibly. It depends on your extras cover and whether your fund recognises the therapist you see. We can claim on the spot through HICAPS where your fund allows it; otherwise you pay and claim with your receipt. How claiming works.

Do I need a referral? Can I use Medicare or the NDIS?

You don’t need a referral. Medicare doesn’t pay for massage, even with one, and the NDIS doesn’t fund massage by massage therapists. The longer answer.

What do I wear, and what stays covered?

Wear something you can move in; shorts help if it’s your back or legs. You stay dressed for the movement check. For the massage we leave the room while you undress to your comfort level and cover yourself with the towel. Underwear stays on, and only the area we’re working on is uncovered.

Does it have to hurt?

No. Some spots will feel tender, but the pressure is agreed with you and we check in as we go. Tell us to ease off, go firmer or stop, and we will.

Can I come if I’m injured or have a health condition?

Tell us when you book, and put it on your health form. If massage isn’t the right thing yet, we’ll say so and suggest seeing your GP or a physio first. We don’t offer pregnancy massage, and we see adults only.

What if I need to cancel, or I’m running late?

Let us know by the day before if you can, so someone on the waiting list gets the time. If you’re running late we’ll still finish on time for the next person, so your hands-on time is shorter.

Where do I park, and is it accessible?

Two-hour street parking out front. There’s one step at the door and no ramp, and the room is on the ground floor. Finding us.

Book the hour that suits you.

Monday
9am to 7pm
Tuesday
9am to 7pm
Wednesday
9am to 7pm
Thursday
9am to 7pm
Friday
9am to 7pm
Saturday
8am to 12pm
Sunday
Closed

Mon to Fri 9am to 7pm, Sat 8am to 12pm

Call (03) 5550 0715

Rather write? hello@saltfern.example. Please leave health details out of email; your secure form covers those.

60 minutes$115, before any rebate

Book a time

60 minutes, first visit, $115

Who with?

Demonstration only: nothing you enter here is sent. On a live site this is the clinic’s own booking system.