Rex, VaultRE or AgentBox: real estate CRMs in Australia

On This Page

1. Who owns what now
2. What they cost
3. The contracts, side by side
4. What each one does
5. Your listings on your own website
6. Questions I get asked

If you're choosing real estate software in Australia, the names you hear in the office aren't quite the names on the contracts any more. VaultRE is now MRI Vault CRM. AgentBox is now Reapit Sales. Rex is still Rex. None of them publishes a price, review sites have almost nothing on them, and their contracts handle renewals and leaving with your data very differently. This guide sets out who owns what, what the contracts say, and what to ask, plus the part I deal with: how each one gets your listings onto your own website.

I build websites for real estate agencies and have no commercial relationship with any of these companies. Everything here comes from their own pages, terms and press releases, read on 11 October 2026. Your actual contract terms are in your own proposal or order form, so check those.

Who owns what now

Scroll the table sideways to see every column.

So most of the Australian market is now two groups. That's worth knowing when you compare quotes: MRI sells three sales CRMs, and Reapit sells the sales CRM, property management, inspections and websites as separate products.

What they cost

Rex lists Starter and Professional plans as "Request pricing". MRI Vault asks you to "Complete the form to explore plans, pricing, and services". Reapit Sales, MRI Box and Dice and Eagle publish no prices either. You'll see figures on directory sites, but they conflict and aren't from the vendors, so I haven't repeated them. Setup fees and minimum terms are set in each agency's proposal.

The exception is PropertyMe, which publishes its prices including GST, monthly, cancel any time. It's mainly property management software, with a sales CRM (Grow CRM) and agency websites. If property management is part of your business, here's what it comes to.

I've assumed the per-100 rate applies to each started block of 100; PropertyMe's page doesn't say how it rounds, so check your quote. Grow CRM Advanced includes five users, with more at $55 each.

The contracts, side by side

This is where they differ most. The table uses each company's published terms. Your proposal or order form can change the details, and MRI's published Australian terms may not be the exact document a Vault customer signs.

Scroll the table sideways to see every column.

The practical points: put your notice date in the calendar the day you sign, because with an automatic renewal a missed deadline can mean another full term. And plan your data export before you give notice, not after. Rex lets users with the right permissions export to CSV themselves.

What each one does

Scroll the table sideways to see every column.

Reviews won't help you choose. Capterra Australia shows Rex at 5.0 from 3 reviews and AgentBox at 4.3 from 3; MRI Vault and Box and Dice have none, and none of the three has a ProductReview listing. Ask each vendor for two agencies your size that have used it for more than a year, and call them.

Your listings on your own website

This is the part I deal with. Every one of these CRMs sends your listings to realestate.com.au and Domain for you, so you never touch the feed format. The question that matters for your website is whether the CRM will give your web developer your live listings, so your own site shows every property without double handling. You don't have to use the CRM's own website product to get that.

• Rex says it offers "API access for custom integrations" and can "Create direct integrations to websites".
• MRI Vault has an open API, and its documentation names this use: "You wish to display currently available listings from your VaultRE account on your website". Your web developer has to register as an approved integrator, and you grant access with a token you can revoke.
• Reapit Sales (AgentBox): integrators describe asking Reapit support to switch on listing access and issue API keys, which can take a while. Reapit's own website product syncs with Reapit Sales directly.

Whatever you choose, ask in writing: will you give my web developer a listings API or feed, is there a fee, and how long does it take to set up? My real estate websites page shows how I build agency sites around live listings.

Rules for agency websites

• Your name on advertising. NSW requires a licensee's advertisements to include the licensee's name, and NSW guidance says the rules apply to "both print and online advertising". Queensland requires prescribed particulars in a principal licensee's advertisements, and Consumer Affairs Victoria says "You must include the name of your agency in your advertisements". None of these sources requires a licence number, though showing it does no harm.
• Victoria's price statement. The Statement of Information is now the Property Price Statement, which must be shown "visibly or via a hyperlink immediately next to the advertised price" on the main online advertisement. If you're in Victoria, check that your website's listing pages have a place for it, and that your CRM's feed carries it.

Questions I get asked

What CRM do real estate agents use in Australia?

Common names include Rex, MRI Vault CRM (formerly VaultRE), Reapit Sales (formerly AgentBox), MRI Box and Dice and EagleCRM. Most are now owned by two groups, MRI Software and Reapit.

Is VaultRE the same as MRI Vault?

Yes. MRI Software bought VaultRE's parent company and renamed the product MRI Vault CRM. The old vaultre.com.au address now redirects to MRI.

What happened to AgentBox?

It joined the Reapit group in 2018 and is now called Reapit Sales. Reapit also owns Console Cloud (now Reapit PM), Agentpoint (now Reapit Websites) and Inspect Real Estate.

How much does real estate CRM software cost?

Rex, MRI Vault and Reapit don't publish prices; you request a quote. PropertyMe publishes its prices, with Grow CRM at $198 or $396 a month including GST.

Can I use my own website with my CRM?

Yes. Rex and MRI Vault offer APIs for custom websites, and Reapit provides API access on request. Ask about fees and setup time before you sign.

What happens to my data if I change CRMs?

It depends on the contract. Rex's terms say to extract it before termination; Reapit's make it available for 30 days after, at your cost; MRI's provide a backup copy for a fee and may delete it after 30 days.