Smokeball pricing in Australia: what it really costs a small firm
Smokeball publishes prices per user per month, ex GST. What it costs your firm depends on who logs in, which add-ons you need, card fees you can no longer pass on, and the term you sign. Here’s the arithmetic, with two calculators and the contract clauses to check.
On This Page
Smokeball's Australian pricing page lists three plans: Bill from $59, Boost from $129 and Grow from $249 per user per month, all excluding GST, with a fourth, Prosper+, priced on request. Those are "from" prices, and they're only part of the bill. Every person who logs in is a paid seat, all of them have to be on the same plan, the intake and time-tracking add-ons cost extra, onboarding and migration are quoted, and the terms can lock you into a fixed term that renews automatically. This guide works out what Smokeball costs a small Australian firm, with a calculator, and what to check before you sign.
- Per user per month, ex GSTBill from $59, Boost from $129, Grow from $249. Prosper+ by quote. Prices rose between April and August 2026.
- What's extraIntake ($29 on Boost, $59 on Grow), AutoTime ($39 on Grow), and unpriced extras: Archie AI, eSignatures, eFiling, onboarding and migration.
- What to checkThe term on your order form, the auto-renewal date, and the user count, because you can't reduce it mid-term.
I don't sell Smokeball and I've never been paid by it. I build websites for law firms, and part of that is connecting a firm's site to whatever it runs on. Everything here comes from Smokeball's own pricing page, terms and help centre, read on 11 October 2026.
Smokeball pricing in Australia, plan by plan
| Plan | Per user per month, ex GST | With GST | What it is, in Smokeball's words |
|---|---|---|---|
| Bill | From $59 | $64.90 | "A legal billing solution" |
| Boost | From $129 | $141.90 | "Browser-based case management". The only plan with a free trial |
| Grow | From $249 | $273.90 | Includes the desktop app, "designed for firms with three or more staff who need to collaborate on matters" |
| Prosper+ | Quote only | "An all-in-one management platform", with Intake and AutoTime included |
Scroll the table sideways to see every column.
Smokeball's trust accounting is on the Law Society of NSW's list of certified trust accounting software, and it's in every plan. Bill is billing and trust accounting only, with no matter management. Conflict checking, document automation and the precedents library start at Grow. Every plan includes time, fee and expense tracking, billing, trust accounting, and Xero and MYOB integrations.
What each plan includes
| Feature | Bill | Boost | Grow | Prosper+ |
|---|---|---|---|---|
| Billing, trust accounting, Xero and MYOB | Yes | Yes | Yes | Yes |
| Matter management, documents and email | No | Yes | Yes | Yes |
| Client portal, mobile app, SMS, legal calendar | No | Yes | Yes | Yes |
| Online intake forms and calendar bookings | No | Intake add-on | Intake add-on | Included |
| Document automation and precedents | No | No | Yes | Yes |
| Conflict checking, matter templates by practice area | No | No | Yes | Yes |
| eSignatures, integrated eFiling | No | No | Yes, fees apply | Yes, fees apply |
| Automatic time tracking | No | No | AutoTime add-on | Included |
| Workflow templates, OCR search, email marketing | No | No | No | Yes |
Scroll the table sideways to see every column.
The 2026 price rise
An archived copy of the same page from 14 April 2026 shows lower prices, with a footnote saying they were "Based on a 36 month contract". By 24 August the new prices were up and the footnote was gone. Today's page doesn't say what term the prices assume.
| Plan | 14 April 2026 | Now | Change |
|---|---|---|---|
| Bill | From $49 | From $59 | +20% |
| Boost | From $99 | From $129 | +30% |
| Grow | From $189 | From $249 | +32% |
| Prosper+ | From $239 | Quote only |
Scroll the table sideways to see every column.
What Smokeball would cost your firm
Two rules from Smokeball's terms change the maths. Every person who logs in needs their own paid seat, support staff included. And all users have to be on the same plan, so you can't put your receptionist on Bill and your lawyers on Grow.
Published "from" prices, ex GST. Smokeball's page doesn't say whether add-ons are per user or per firm; this assumes per user.
Three lawyers and two support staff on Grow is five seats: $1,245 a month ex GST, or $16,434 a year with GST, before any add-ons, onboarding or migration. On April's prices the same firm would have paid $945 a month ex GST.
What's extra and not published
- Archie AI. Shown on Boost, Grow and Prosper+ with "Learn more", and no price on the pricing page or Archie's own page.
- eSignatures, integrated eFiling, email marketing, phone and video integrations. Marked "Fees apply, contact us".
- Onboarding and training. Smokeball's terms allow onboarding and training fees on your order form.
- Data migration. Smokeball's FAQ says migration costs "should be confirmed in your quote".
Card payment fees, now that surcharging has ended
Smokeball Payments, its built-in card processing, is included with the subscription, with no monthly fee. Smokeball's help centre lists the rate as 1.85% plus $1.85 per transaction for Visa, Mastercard and Amex. One of its articles adds GST on top.
That matters more than it used to. The Reserve Bank concluded that surcharging on debit and credit cards should end from 1 October 2026, and Smokeball says it has disabled surcharging on its payment accounts. So the firm now pays the card fee itself, unless it builds the cost into its fees.
Smokeball's own example: a $1,000 payment costs $20.35. Payment links can also sit on your website for clients to pay you, but Smokeball says payments collected through payment links "are not automatically recorded in Smokeball".
The contract: what to check before you sign
Smokeball's Australian terms (supplied by Smokeball Australia Pty Ltd, governed by NSW law) allow two kinds of subscription: a fixed term or month to month. Which you get, and for how long, is on your order form, not the website. These are the clauses I'd read twice.
| When | What happens | Clause |
|---|---|---|
| You sign a fixed term | The fee is for the whole term and isn't refundable for "change of mind", even if you stop using it | 2.1 |
| During the term | You can't reduce users below your order form, and can't downgrade your plan | 9, 10 |
| At least 60 days before expiry | Smokeball sends a renewal form | 3 |
| At least 30 days before expiry | Your last chance to say you're not renewing | 3 |
| At expiry, if nobody acts | It renews for 12 months, add-ons included, at Smokeball's "then standard pricing" | 3 |
| First three months of an auto-renewal | Either side can end it on 30 days' notice | 3 |
| On a monthly plan | Smokeball can raise fees on 60 days' written notice | 13 |
| After it ends | 30 days to retrieve your data, then Smokeball may delete it | 18, 19 |
Scroll the table sideways to see every column.
Two more points. The terms say you keep ownership of your data, and that Smokeball may use de-identified, aggregated data for research and product development. And they don't describe an export format, so ask what you'll get, in what format, before you sign. Small businesses are covered by the ACCC's unfair contract terms rules for standard form contracts, but the simplest protection is to put the renewal date in your calendar now.
Smokeball and your website
This is the part I deal with. With the Intake add-on (or Prosper+), Smokeball's lead intake forms can go on your website four ways: a direct link, a form embedded in a page, a "Contact Us" button that opens the form, or a QR code. Smokeball says enquiries then land in Smokeball, and that leads can book and pay for a consultation. Its help centre also says putting the code on your site is "outside the scope of Smokeball Support", so your web developer does that part.
If you embed an intake form, think about what it asks. A prospective client who sends confidential details can become a former client for conflict purposes, which is why I keep first-contact forms short. My guide to what a law firm website needs covers it.
Where your data is stored
Smokeball's security page says it's ISO 27001 certified and hosted on Amazon Web Services. Its help article on AI and data security says data stays in its home region, with Australian data in Australia. Its privacy policy, though, says its servers and group companies are in the United Kingdom, the United States and Australia, and that personal data "may be processed in any of these countries". If data location matters to you, ask Smokeball to confirm it in writing for your firm.
Smokeball and LEAP
A 2021 press release about the group's purchase of LawLytics described Smokeball, LEAP and InfoTrack as companies in the same group, founded by Christian Beck. So Smokeball and LEAP share an owner, at least as of that release. LEAP doesn't publish prices, which makes a straight price comparison hard. My LEAP vs Smokeball vs Actionstep comparison covers the differences.
What reviewers say
On Capterra Australia, Smokeball rated 4.8 out of 5 from 360 reviews, and on G2 4.7 from 388. Both pool reviews from several countries and show US prices, so treat them as a general signal, not an Australian one. Smokeball's Sydney Google profile had 4.2 from 45 reviews, which mixes customers and others. I found no Australian law society member discount.
Questions I get asked
How much does Smokeball cost per month?
From $59 per user for Bill, $129 for Boost and $249 for Grow, excluding GST. Prosper+ is quoted. Add-ons, onboarding and migration can cost extra.
Does Smokeball charge per user?
Yes. Its terms say every person who logs in needs their own user, including support staff, and all users must be on the same plan.
Is there a Smokeball free trial?
Yes, 30 days, for Boost only. Grow and Prosper+ are by demo.
Can I cancel Smokeball early?
Not on a fixed term for change of mind. The fee is for the whole term. Monthly subscriptions end one month after notice.
Does Smokeball renew automatically?
Yes, unless you give notice at least 30 days before expiry. It renews for 12 months at Smokeball's then standard pricing.
Who owns Smokeball?
A 2021 press release described Smokeball, LEAP and InfoTrack as companies in the same group, founded by Christian Beck.
Can Smokeball intake forms go on my website?
Yes, with the Intake add-on or Prosper+: as an embedded form, a button, a link or a QR code. Your web developer adds the code.
About this guide
Written by Joseph Alzein, founder of bdog. I build websites for law firms and have no commercial relationship with Smokeball or LEAP. Prices and terms were read on Smokeball's Australian site on 11 October 2026. Smokeball's prices changed in 2026 and may change again, so confirm on your quote. This is general information, not legal advice.
Main sources:
- Smokeball pricing (Australia)
- Smokeball pricing, archived 14 April 2026
- Smokeball Terms of Service (Australia)
- Smokeball Payments overview
- Smokeball: RBA surcharging changes
- Smokeball: creating payment links
- Smokeball: web enquiries and lead intake
- Smokeball Intake
- Smokeball Archie AI
- Smokeball security
- Smokeball privacy policy
- Smokeball: how its AI keeps data private and secure
- Law Society of NSW: certified trust accounting software
- Reserve Bank: review of retail payments regulation, conclusions
- Business Wire: the group's acquisition of LawLytics (2021)
- Capterra Australia: Smokeball
- G2: Smokeball
- ACCC: unfair contract terms
